Terms

The free 15-minute checkup is informational and has no obligation. A paid project or plan begins only after we agree in writing on scope, price, timing, and access.

Simple pricing. No contract required.

Work with Tim the way that fits your business. Whichever you choose, your rates are locked for your first year.

Annual plan (Best value): Commit for 12 months. No setup fee, your first month is free, and your price stays the same all year.

Monthly plan (Flexible): $99 one-time setup. Cancel anytime. Your monthly price is locked for your first 12 months.

Pay as you go (No plan needed): Call or text when something comes up and pay per job. Your rates are locked for your first year.

Not happy after your first month on a monthly plan? You get that month's plan fee back. The refund covers that month’s plan fee, not the $99 setup fee where charged.

Monthly plans are month to month and may be canceled at any time; cancellation ends the plan at the end of the paid period. Annual plans have a 12-month commitment and written scope. The first-year rate lock applies to the agreed service rate, not outside software, text-message usage, travel or extra work. The agreed service description controls what is included.

On-site visits are available on every plan and for pay-as-you-go clients, anywhere in Southern Oregon. Visits are scheduled ahead of time; same-day on-site service isn't guaranteed. Trips outside Klamath Falls may include a travel charge, quoted up front.

The optional $0-down starter website is a separate offer tied to a 12-month Local Plus commitment. Its scope and early cancellation terms must be agreed in writing before work begins; the standard month-to-month plan terms do not describe that option.

A Quick Fix covers one agreed issue at a quoted flat price. For agreed urgent website, form, or wrong-number problems, I fix it first and you pay if you are happy with the fix. We will define the issue and acceptance check before work begins.

Plan hours cover the small fixes or changes listed for that plan. Unused hours do not roll over unless we agree otherwise. Extra work, travel, paid software, text-message usage, and third-party fees are quoted or agreed separately. We agree on a missed-call text-back usage cap before activation.

Your domain, website, business accounts, and data should stay in your name. You are responsible for providing authorized access and materials. I will explain any change to account ownership or tools before work starts.

I do not guarantee rankings, calls, sales, or uptime. You approve customer-facing messages before a text-back goes live. If an issue needs a 24/7 help desk or emergency response, we will agree on a separate path; the monthly plans alone do not include round-the-clock coverage.

Questions? Call (541) 238-5484, text Tim, or email contact@southernoregonweb.com.